twcmmk's Privacy Policy

twcmmk is a secure and trustworthy digital entertainment platform for players in Myanmar. We value your personal data and are committed to protecting it.

This Privacy Policy ("Policy") explains what personal data we collect from you when you use twcmmk's website and related services, how we handle it, and what rights you have.

By continuing to use our services, you are considered to have read this Policy and accepted its terms. If you have any questions about this Policy, you can contact us at [email protected].

Last updated: 30 October 2026

We collect the following types of data in order to provide our services and create a better experience for you:

2.1 Data You Provide Directly

• Your name, age, and contact details provided when registering an account
• Bank and payment service details provided when processing payments
• Purchase transaction records and deposit / withdrawal history
• Information and complaints provided when using customer service
• National registration card or citizenship scrutiny card details provided during ID verification

2.2 Automatically Collected Information

• Your IP address, browser type and version
• Date, time and duration of visits to our website
• Pages viewed, links clicked and gaming history
• Device information (phone model, Operating System)
• Cookies and similar tracking technologies

2.3 Information Received from Third Parties

• Verification details provided by KBZPay, Wave Money, AYA Pay, CB Pay during payment processing
• Records provided by KYC (Know Your Customer) verification companies
• Information related to Anti-Money Laundering (AML) checks

We use the personal information we collect only for the following purposes:

• Account Management: To create, verify and maintain your account
• Financial Transactions: To process deposits and withdrawals and reconcile balances
• Service Delivery: To enable gameplay and handle bonuses and promotions
• Customer Service: To answer enquiries and resolve issues
• Security: To prevent fraud and stop financial crimes
• Legal Compliance: To comply with applicable laws and keep records of activities
• Service Improvement: To improve our platform
• Communications: To send important account-related updates (you can opt out of promotional emails if you prefer)

We will not sell, rent or share your personal information with third parties beyond what is stated in this policy.

twcmmk shares your personal information with third parties only in the following circumstances:

4.1 Service Providers

We may share information with companies that provide services on our behalf (payment services, KYC verification services, IT data storage services). These service providers must handle your data as we instruct and may not use it for their own purposes.

4.2 Legal Requirements

We may be required to disclose information in response to a court order, legal authority or public safety request made in accordance with the law. Where this occurs, we will notify you in advance unless prohibited by law.

4.3 Business Transfers

Personal information may be transferred in connection with a merger, acquisition or sale of twcmmk's business. In such cases, protections consistent with this policy must continue to be applied.

4.4 Your Consent

Outside of the circumstances described above, we will not share your personal information with third parties without your explicit consent.

Cookies are small data files stored in your browser. twcmmk uses Cookies for the following purposes:

Essential Cookies

These Cookies are strictly necessary for our website to function. They are used to maintain login sessions, carry out security checks and complete payment transactions.

Functional Cookies

These Cookies remember your preferences such as your chosen language and game settings. You can disable them, but some services may be affected.

Analytics Cookies

These Cookies help us understand how our website is used. They are used solely to improve the website.

You can block Cookies through your browser settings. Please note that doing so may reduce the quality of some services.

twcmmk has put in place adequate technical and administrative measures to protect your personal information:

• SSL Encryption: All data transfers are protected with TLS/SSL encryption
• Access Control: Access to data is restricted to those with a business need only
• Data Storage: Personal information is stored on secure servers and protected against unauthorized access
• Payment Security: Financial transactions are handled by services that meet international security standards
• Regular Audits: Security measures are reviewed regularly to identify and fix vulnerabilities
• Staff Training: Employees receive regular training on personal data protection

In the event of a security breach, you will be notified promptly in accordance with the law. Steps will also be taken immediately to resolve the issue.

We retain your personal information for as long as necessary to provide our services or as required by law.

Retention Policy

• Account Data: Retained for the legally required period after your account is closed
• Financial Transaction Records: Retained for 5 years from the date of the original transaction for compliance purposes
• Gaming Records: Retained for as long as necessary to verify fair play and resolve disputes
• Customer Service Records: Retained for 2 years after a case is closed
• Cookies: Handled in line with the original purpose of each cookie

Once the purpose for which data was collected has been fulfilled, your personal information will be securely deleted or anonymized.

Every player using twcmmk has the following rights regarding their personal information:

Right to Access

You can ask what personal information we hold about you and receive a copy of it.

Right to Correction

You can request that we correct any personal information we hold that is inaccurate.

Right to Deletion

You can request deletion of personal information that is no longer needed for its original purpose. However, data required for legal compliance may be retained.

Right to Portability

You can request that the personal information we hold be provided to you in a structured, convenient format.

Right to Opt Out of Promotional Communications

If you no longer wish to receive promotional emails, you can opt out by contacting [email protected]. Even after opting out, you will still receive important account-related notifications.

To exercise any of these rights, contact us at [email protected]. We will respond as quickly as possible.

twcmmk's services are for users aged 21 and above only. We do not knowingly collect personal information from or take any direct action involving individuals under the age of 21.

If you become aware that someone under 21 has provided us with their personal information, please notify us immediately at [email protected]. We will delete their data right away.

For more information on responsible gaming, visit the Responsible Gaming page.

We may update this privacy policy from time to time. Any significant changes will be posted here and the "Last Updated" date will be revised accordingly.

Continued use of our services after any changes means you accept the updated policy. Please check this page regularly to stay informed of any changes.

If you have any questions about this policy, you can reach our customer support team 24/7.

Last updated: 30 October 2026

If you have questions about this privacy policy, wish to make a data-related request, or believe a policy violation has occurred, please contact the twcmmk customer support team:

• Email: [email protected]
• Live Chat: Live Chat on our website is available 24/7
• Response Language: Myanmar

Our customer service team will reply as quickly as possible.